Omnichannel (CCaaS) — Customer Engagement Suite
Voice Analytics & Call Recording
You can't improve what you don't measure. NobleStack's Voice Analytics & Call Recording captures every conversation securely, then turns it into insight — with quality scoring, searchable recordings, and dashboards that reveal what's happening across your calls and how to make them better.
Auto recordingQuality scoringLive monitoringRetention
From recordings to real insight
Recording calls is just the start. NobleStack stores them securely and layers analytics on top — so you can score quality, spot trends, ensure compliance, and coach agents with evidence rather than guesswork. Every call becomes a source of learning for the whole team.
Capabilities
- Automatic, secure recording of inbound and outbound calls
- Encrypted cloud storage with easy search and retrieval
- Quality scoring and evaluation scorecards for agents
- Dashboards for call volume, duration, and outcome trends
- Live monitoring, whisper coaching, and barge-in for supervisors
- Compliance-ready retention policies and access controls
- Tagging and annotation for training and dispute resolution
- Integration with the contact center and conversation intelligence
Why it matters
- Improve service quality with objective, evidence-based coaching
- Protect the business with compliant recording and retention
- Resolve disputes quickly with a verifiable call record
- Spot operational trends and training needs early
Used by
- Contact centers focused on quality and compliance
- BFSI and regulated industries with recording requirements
- Sales teams reviewing calls to sharpen their pitch
- Support leaders coaching agents at scale