AI Stack — Intelligence Layer
Speech Analytics
NobleStack's Speech Analytics transcribes and analyses every call automatically, uncovering the words, topics, and trends that drive your business. Instead of listening to calls one by one, your team gains searchable, structured insight across 100% of conversations — from compliance to customer experience.
Speech-to-textKeyword spottingAuto scoringTrends
Every word, working for you
Powered by accurate speech-to-text, Speech Analytics converts spoken conversations into searchable data. It spots keywords and phrases, tracks trends over time, monitors compliance, and scores calls automatically — giving quality, compliance, and CX teams a complete, objective view of what's happening on the phone.
Capabilities
- Automatic speech-to-text transcription across languages
- Keyword and phrase spotting for topics and compliance terms
- Trend and topic detection across large call volumes
- Automated call scoring against custom criteria
- Compliance monitoring for mandatory disclosures and scripts
- Silence, talk-over, and talk-time analysis
- Searchable transcripts linked to call recordings
- Dashboards and alerts for supervisors and QA teams
Why it delivers value
- 100% call coverage instead of manual sampling
- Objective, automated quality and compliance scoring
- Early detection of emerging issues and customer trends
- Evidence-based coaching that improves agent performance
Used by
- Quality assurance and compliance teams
- BFSI and regulated industries with disclosure requirements
- CX teams mining calls for voice-of-customer insight
- Operations leaders optimising call handling